Registration is required for you to be able to place an order at the BergHOFF Indonesia online shop
If you have forgotten your account password, please click on Login and then on the “Lost your password?” link and we will email you a new one straight away.
If you need help finding a product, use our product search at the top of any page. Simply enter either keyword(s) or a product number in the search box and click on the magnifying glass icon. The results of your search will be displayed on the page, with links to particular products or groups of products. Alternatively you can also search from the category drop down menu, to get to your favorites.
Your order may have been canceled for a number of reasons related to stock availability, payment or delivery address.
If your order (or part of your order) is canceled, the relevant amount of money will of course be refunded to your bank account. Refunds are completed within 14 days, but please be aware that your local bank may take a few extra days to process the payment.
We get to work as soon as you submit your order, so unfortunately we can’t cancel or change your order or order details even if it has not yet been shipped. Once you receive your order in the mail, you may return any products you don’t want by following our Return Policy.
Please check your details carefully before you proceed with the checkout.
To add products to your shopping cart, follow these simple steps:
To make changes to your shopping cart, follow these simple steps:
At first please click on your shopping cart by clicking on the cart icon at the top of any page.
Before going to Checkout, you can make the following changes in your shopping cart if you need to:
Unfortunately we are unable to exchange products. This is due to the fact that our order processing commences as soon as your order is placed. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Return Policy.
You can order over the phone at this moment. Please contact +62 853 6868 8788 and let our advisor know the details of your order and / or about your open question.
Our simple checkout process is designed to help you complete your order and finalize your online shopping visit quickly and easily. If you have already registered your email address with BergHOFF Indonesia, or created an account at our online shop before, you can use your email address to login. Otherwise, you can check out as a guest or create an account. Having an account will give you access to handy features such as the address book and your personal order history.
The first two steps of the checkout ask for your delivery and billing address. If your billing address is the same as your delivery address, simply check the checkbox and the billing address will be filled out automatically. If you have stored an address during previous checkouts, you can also use the address book to select this address.
Type | Description |
Order Confirmation: | This means that you have placed an order successfully. You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will be contacted by our customer service representatives. |
Order shipped: | This means that your order has been shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information. |
Order Returned: | This email confirms that we have received your returned order. We will inspect the products you returned and refund you if they meet the requirements of our Return Policy |
Cancellation: | This email is sent if your order is fully or partially canceled. |
After you have placed your order at the BergHOFF Indonesia online shop, your order can have one of the following statuses:
Processing: This means that you have placed an order successfully. You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will be contacted by our customer service representatives.
Shipped: This means that your order has been shipped and it is on the way to you. An email will be sent out just after your parcel has left our distribution center(s), informing you of this. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information.
We are not part of the Tourist Refund Scheme and will not be able to process any VAT refunds.
If you are having problems viewing the BergHOFF Indonesia online shop, you could try deleting the cookies and the temporary internet files. This should help to solve your viewing problems. Please ensure that your cookies are enabled.
We support the following browsers: Firefox, Google Chrome, and Microsoft Edge.
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 853 6868 8788 and let the advisor know the details of your order and / or about your open question. You can also send us an email sales@berghoff.co.id with all the details. Our advisors are happy to assist you.
Click the Checkout button at the top of the page to go to your shopping bag. Under the order summary click “Enter promo code” then type your voucher code into the box and click ‘Apply’
Online shop vouchers are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running. Also, vouchers are not valid in combination with other promotions, and retail store vouchers can’t be used in the online shop.
Products with Flash Sale prices will be on the Website Homepage. This product has a limited quantity so only the fastest buyers will get the Flash Sale product.
You will receive an email notification regarding the status of your order. If you do not succeed in getting the product, there will be a further email containing a link to withdraw your money back.
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 853 6868 8788 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist sales@berghoff.co.id.
The following payment options are available:
Debit/Credit Cards: | Master Card VISA |
QR-Payment and E-Wallet | QR Payment from any QR Provider in Indonesia, now available online. |
Bank Transfer Virtual Account: | Transfer payment services from any local account through ATM Bersama / Prima / Alto Network. Facilitated by Bank Permata. |
Retail Outlet: | |
Paylater | Installment payment service without a credit card from Kredivo. Customers can make payments using a credit limit on the Kredivo account. |
Yes, it is possible. During the checkout process you can choose different addresses.
When you have completed your payment information you will enter a screen with your BergHOFF Indonesia order overview. Please check all the information on this page, since this is your last chance to correct it. After hitting ‘Confirm Order’, your order will be processed and sent to the warehouse. From this point on, if you have registered with the BergHOFF Indonesia online shop, you can track your order in your account.
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 853 6868 8788 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you sales@berghoff.co.id.
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Your order will be delivered within 2 – 5 business days (Jabodetabek Area) or 4 – 14 days for other areas depending on your delivery address.
Please note our distribution center(s) are closed on public holidays in Indonesia.
For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days
Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.
2024 | |
Date | Public Holiday |
01 Jan | New Year’s Day |
08 Feb | Ascension Day of Prophet Muhammad |
10 Feb | Chinese New Year |
11 Mar | Nyepi (Day of Silence) |
29 Mar | Good Friday |
31 Mar | Easter Day |
10-11 Apr | Idul Fitr 1445 H |
01 May | International Labor Day |
09 May | Ascension Day of Jesus Christ |
23 May | Vesak Day |
01 Jun | Pancasila Day |
17 Jun | Idul Adha 1445 H |
07 Jul | Islamic New Year |
17 Aug | Independence Day |
16 Sep | Birthday of Prophet Muhammad |
25 Dec | Christmas Day |
Our online shop will only ship within Indonesia.
If you are unable to receive the product at the time of delivery, our delivery team will leave you a message or give you a call and make a maximum of two delivery attempts to deliver your order. A re-delivery will be attempted on the next consecutive working day.
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 853 6868 8788 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you sales@berghoff.co.id.
If you have received a damaged/defective product or products which you did not order, please do not remove any tag or take out the product from the original packaging. Please follow the steps set out below at “How Do I Return My Order?”
After a product is returned in accordance with the steps set out above, it is inspected by our quality control team within 7 business days after arrival at our warehouse. If the returned product passes inspection, you will receive an email or WA confirmation and request for your bank account details so that we may process your refund. It is your responsibility to provide us with valid and complete bank account information. We cannot take any action to refund the price of your returned product unless and until we receive the same. Once we receive your valid and complete bank account information, your refund will take up to 15 business days. If the provided bank account information is invalid, your refund will be delayed. Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. If you do not receive your refund within 21 business days of providing us with your valid and complete bank account information, please contact our Customer Service team or email us at sales@berghoff.co.id.
Unfortunately, we are unable to exchange products due to our order processing systems. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
We will refund the full purchase price of the relevant product(s) returned to us excluding shipping charges (if any).
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 853 6868 8788 or email at sales@berghoff.co.id and let the advisor know the details of your order and / or about your open question. You can also send us an email at with all the details. Our advisors are happy to assist you.