Delivery information

Provide a complete delivery address

Enter the recipient name, phone number, full address, delivery area and postcode accurately. Select an area from the address search so that services and shipping charges can be calculated.

Services and charges

Courier options depend on the destination, order weight and available services. Shipping charges appear at checkout before payment. Changing the address or quantity may change the charge.

Status and tracking

Once delivery has been processed, available tracking information can be checked through your order or our team. A courier estimate is not a guaranteed arrival time. Contact us before purchasing if you need delivery by a particular date.

Delivery problems

If a parcel is missing, damaged or incorrect, retain the packaging and evidence of the item condition. Contact sales@berghoff.co.id with your order number so our team can investigate with the relevant parties.