Returns and refunds

Report an order problem

For damaged or incorrect items, or another problem with a purchase through this website, contact sales@berghoff.co.id with the order number, a description and relevant evidence. Retain the item and packaging for inspection.

Team review

Our team will explain the review process and, where needed, return instructions. Do not send items back before receiving the appropriate address and instructions. Applicable consumer rights remain respected.

Resolution and refunds

The available resolution, return shipping charges, refund method and expected timing will be explained according to the issue and applicable terms. A refund is complete only after confirmation by the payment provider.

Purchases through other channels

For purchases from a marketplace or retail store, contact the place of purchase with proof of the transaction. The process follows that purchasing channel and applicable consumer rights.