Privacy policy

Information you provide

When using an account, checkout or the contact form, you may provide your name, email, telephone number, address, order details and message. Provide only necessary information. Do not include PINs, OTPs, third-party passwords or full card details in messages.

How information is used

Information is used to handle enquiries, manage accounts and orders, support payment and delivery, protect the service and meet applicable obligations. Consent to respond to a message is not consent to receive promotions.

Service providers

Payments are processed through Xendit. Information needed for payment and delivery is shared with the relevant providers. Those providers process information according to their roles and policies.

Cookies and security

The website uses cookies for functions such as sessions, carts, accounts and language preferences. Security checks may involve a CAPTCHA provider. Third-party services may be subject to their own privacy policies.

Requests about your information

Contact sales@berghoff.co.id about access, correction, deletion or other privacy questions. Our team will verify identity and applicable retention obligations before responding.