Frequently asked questions

How do I choose a product?

Compare the function, size, material and instructions on each product page. Browse a category or search by product name in the Shop. Out-of-stock items are marked and cannot be added to the cart.

Is every product induction-compatible?

Check the information for the selected product. Cooktop compatibility is not identical across all cookware.

Where can I see shipping charges and payment options?

Enter your destination at checkout to see available delivery services and charges. Supported payment options appear on the Xendit page when checkout is available.

Can I visit a store?

Find locations and maps on the Contact us page. Product availability may differ between stores; check before visiting.

How do I request after-sales assistance?

Send your order number, product name and a brief explanation to sales@berghoff.co.id. For an item problem, include relevant photos and keep the packaging.