Warranty and support

Follow product-specific guidance

Materials, cooktop compatibility, usage limits and care instructions vary by product. Follow the product page and the instructions supplied with the item. Conditions are not identical across all collections.

Warranty enquiries

Contact us with the product name, order number or proof of purchase, a description of the problem and relevant photos. Our team will check the terms applicable to that product. This page does not promise one warranty period for every product.

Order assistance

For payment, order status, address or delivery questions, include your order number to help us investigate. Do not send confidential payment information.

Contact BergHOFF Indonesia

Email sales@berghoff.co.id or use the contact form. Refund, replacement and claim decisions are handled by our team.